FAQs

Once your order is placed with us, our team runs double Quality check for the product to be dispatched. All orders are dispatched within 24 hours of purchase. Upon dispatch, confirmation over email/WhatsApp is sent with Tracking ID to get order status. All orders get delivered in 1-4 days of purchase (within India).

For International orders, it takes 5-10 days to deliver order at your doorstep.

Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order. You can track the status of your package 24 hours after your order is dispatched

We offer free Shipping to all customers in India.

For International buyers, shipping charges are calculated on the Checkout page.

Yes. We ship worldwide (except Pakistan).

We take appropriate measures to ensure safe product deliver to our customers. Our products are bubble wrapped to ensure safety and eliminate the changes of damage while in transit.

We offer 12 months replacement policy, and not return policy on all our products. This means if there’s any technical issue with the product within 12 months from the date of purchase, you can opt for product replacement. You need to provide product video showing product error/problem and mail to us at info@theplushco.com. Once we receive your email,  you’ll need to send the product to us (with all accessories in the box e.g. like charger, glasses, USB cable, etc). The returned product will undergo inspection. Once the replacement is approved, you will be sent replacement/new product.

Please note that any kind of physical damage is not covered under warranty.

Our replacement policy covers technical damage and not physical damage to the product. This means if there’s any technical issue with the product within 12 months from the date of purchase, you can opt for product replacement. To initiate replacement request, provide a video showing product error/problem and mail to us at info@theplushco.com. Once we receive your email,  you’ll need to send the product to us (with all accessories in the box e.g. like charger, glasses, USB cable, etc). The returned product will undergo inspection. Once the replacement is approved, you will be sent replacement/new product.

Please note that any kind of physical damage is not covered under warranty.

We do not have COD (Pay on Delivery) method as of now. However, you can pay via Debit or Credit card to purchase products on our website. All payments made our website are secured with Stripe payment gateway.

We accept all major Debit and Credit Cards such as VISA, Master Card, American Express etc. for international orders.

You can place international order from Nykaa’s website or mobile site. Simply add products to your cart and select your country from drop down while adding an international address.

Yes, depending on the postal code and local laws, customs duties & local sales taxes may be charged. These charges to be borne by the customer at the time of delivery. The Plush Co. will not be liable to pay these charges.

Yes, you can leave items in your shopping bag, however the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may get sold out or the offer on the product may expire from the time you added it to your shopping bag.